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Online check-in is a service offered by Ethiopian Airlines in which passengers can check-in their flights using our website, mobile App or social Bots within 72 hours prior to the departure of the flight from wherever you are.
You can select your preferred seats, update your travel preferences, access our additional services and print your boarding pass online. This is a great alternative to avoid long queues at the airport.
Online Check-In is available for All Ethiopian Airlines flights except from Mombasa, Ndjamena and Bamako.
Yes, it is possible to online check-in group passengers on the Ethiopian Airlines website but not on the mobile applications, and Social bot. The maximum number of passengers who can be checked in at once is 10, and any additional passengers will be checked in the next batch of 10 until every passenger is checked in.
The following types of passengers are not allowed to check in online and must proceed to the airport for check-in:
Online check-in is available between 72 to 2 hours prior to the scheduled departure time of a flight.
Online check-in is possible on all Ethiopian airlines-operated flights.
You only need your Passport, the E-ticket number or Booking Reference to make use of our online check-in services. Visa and other travel documents may also be requested as per the ADC rule.
You can Contact Us via email or contact the nearest Ethiopian airlines office at any time with regards to your check-in related issue. Please note that you may encounter issues at online check-in if your passport is not valid up to a minimum of six months.
Yes, you can check in for connecting flights with other airlines as long as the first sector is operated by Ethiopian Airlines. Please note these check-ins are subject to other airline policies and restrictions.
Online check-in for return flights can only be completed 72 hours before flight departure and after you have departed on the first sector of your flight. However, if one of your sectors is with another airline and you were not able to check in successfully on ethiopianairlines.com, you will need to visit the other airline’s website in order for you to check-in.
For domestic flights, please check in online from 2 days before departure to 1 hour before departure. For international flights, please check in online 72 hours before departure until 3 hours before departure. You cannot cancel your online check-in 3 hours or less before departure.
Yes. Boarding pass can be printed for each flight sector.
There are several possible reasons why you may not be able to check in online. Some of them are:-
Yes, you can check in your travelling companions if you make your bookings together, provided they share the same booking reference as yours in our record.
If you fail to check in on time, you may be refused for carriage on your flight. This is in the interest of maintaining Ethiopian on-time performance and to ensure those on the flight who have connecting flights can make it on time.
Passenger with no luggage shall arrive at the gate 30 minutes prior to boarding. If the passenger with baggage drop off shall arrive at web check-in counter at least 1 hour before departure for international flights and 45 minutes before departure for the domestic flight.
The airports listed below will allow you to use a digital boarding pass on your mobile ;-
Addis Ababa, Cape town, Cotonou, Conakry, Victoria falls,Nairbi,Yaounde,Maputo,Lagos,Luanda,Johansburg,Enugu,Duala, Dar Es Salaam and Abuja,
Vienna, Oslo, Millan, Marseille, London, Manchester, Istanbul, Geneva, Rome, Frankfurt, Moscow, Paris, Brussels, Stockholm,
Tel Aviv and Riyadh
Toronto, Chicago and New York
Sao Paulo and Buenos Aires
This is when the passenger booking is not qualified for online check-in. This could be when the booking is cancelled or it is not confirmed.Such error response will be displayed when there is a schedule change or last minute change on your flight.
Such error response will be displayed when the booking has a status of waiting list, reconfirmed or unable to confirm status.All flight segment should be in OK status to be able to qualify for online check-in.
This means when a given passenger is restricted to make online check-in and in this case he/she has to check-in at the airport. This happens when the passenger travel document requires further in person verification or when a given passenger is restricted to enter to the destination country.
This includes various system error behind the scene and one or more system may not be working as expected. When the passenger get this response he/she should proceed and make their check-in at the airport.
Partial check-in happen when the first flight segment is checked in but the second flight segment is not. Some times if there are more than one passenger, the system will allow to check-in one passenger but not the other passenger. When this happen the traveler should check-in the remining flight segment at the airport.
This happen when the Booking reference is not correct or when the booking reference is a past date . The traveler can use his/her ticket number for check-in when he has incorrect booking reference.
This error happen when the passenger ticket is not eligible or it has status code other than OK such as NOGO,LFTD,RFND or CTRL. When the passenger ticket is used or refunded such error response will be displayed.